Shipping and Delivery

Shipping Costs

When you make your purchase, you will clearly see the shipping costs, which will be charged along with the order. In no case will you have to make any payment to the courier company upon delivery of the product.

Delivery

Currently the company responsible for the distribution of orders is TDN. The estimated delivery time of the same is between 1 and 3 working days from the shipment within the peninsula and between 3 and 7 working days from the shipment for shipments outside the peninsula, once the payment is confirmed.

There is no compensation for delay.

Privacy and Security

Please read the Terms and Conditions of Use and the Privacy Policy carefully. They determine the access and / or use of this Website.

By entering our website we assume that you understand and accept these conditions of use and access. If you do not agree with these terms, please do not enter or use this Website.

Returns and Replacements

Once the order has been received, it will be accepted, and if it finds a defect in your order, it has 24 hours (from the date of delivery of the product) to make your claim.

If you find the package DETERIORATED and accept this order, ONUCOOP S.C.A. is not responsible for the merchandise.

In the case of EXTRAVIO because the client has provided the erroneous data, all expenses arising from such loss will be on their own.

If the loss is an error of ONUCOOP S.C.A., the merchandise will be sent to the address provided in your order as soon as possible without charge.

We invite you to contact us through info@enuvacoop.es

We assure you that we will do our best to solve your problem.

We currently do not receive complaints by phone.

Orders

Each product order will be processed once the payment corresponding to your order is made. The order will be CANCELED, if after 15 calendar days, the payment has not been received.

If you have questions about how to place an order or how to see the status of your order, please contact us at info@enuvacoop.es

Currency and Means of Payment

  • Type of currency: € Euros.
  • Paypal: The system will redirect you to the Paypal page where you can make your payment securely. Subsequently, you will be redirected to the ONUCOOP site, where the payment process will be confirmed.
  • Credit Card: The system allows you to enter your credit card information and confirms online the authorization to make the debit according to the purchase you are making.
      • Bank Transfer: You can make a bank deposit in our account:
        • Entity: CAJA RURAL DEL SUR, S. COOP. OF CREDIT
        • On behalf of: ONUCOOP S.C.A.
        • IBAN: ES50 3187 0021 1743 9966 2123
        • BIC: BCOEESMM187
          • These cards are accepted:
          • Visa
          • MasterCard

Whichever banking system you choose, it is advisable to save and send us the voucher of the transaction to atencionalcliente@enuvacoop.es (The shipment will be made once the payment has been checked in our account).

Prices and Promotions

The prices presented on the website may be modified at any time without prior notice. In any case, the amount to be paid will be that shown on the website at the time of the transaction.

The promotions have a date of issuance and completion, once a certain promotion is finished you can not benefit from it.

Order and Purchase Display

To view your orders you must be registered and access My account - & gt; My orders, or see recent orders in the summary within the Control Panel.

Update My Account

To update your account information you must be registered and access My account.

Customer Service

For any questions or suggestions, please contact info@enuvacoop.es